Frequently Asked Questions
Everything you need to know about your TAMAYO GOLD experience.
What materials are used in TAMAYO GOLD jewelry?
We use premium materials including 18k gold plating, solid sterling silver, and ethically sourced gemstones. Each piece is designed for durability and high-shine longevity.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and local customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided TAMAYO GOLD pouch when not in use.
Do you offer a warranty on your products?
Yes, every purchase is backed by a 6-month limited warranty covering manufacturing defects. This does not cover accidental damage or normal wear and tear.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.